José Luis Escrivá has outlined his plans to revolutionize the State’s public administration by harnessing new digital technologies. The aim is to modernize the central administration, which in some areas still relies on outdated methods reminiscent of the 19th century. Artificial intelligence will play a prominent role in this transformation. Escrivá’s vision is to create a state administration that meets the high quality standards of Scandinavian democracies, eliminating mandatory appointments and discontinuing personnel replacement rates from 2025.
These goals were presented by the new Minister of Digital Transformation and Public Service during a session in the Congress of Deputies. Escrivá has taken the reins from María Jesús Montero, with a clear focus on modernizing the state public sector through digitalization.
The model to aspire to is that of the Nordic democracies, whose administrations consistently receive top ratings in international surveys of public service satisfaction. “We still have a long way to go to measure up to the best in class,” Escrivá remarked.
To achieve this modernization, the new ministry will focus on revitalizing the staff, which has been greatly depleted due to the aging of public employees and the low replacement rates since the 2008 financial crisis. Escrivá proposes to gradually phase out the current replacement system, ultimately eliminating it by 2025, and adopting a model that better meets the State’s service needs.
According to sources within the ministry, the objective is twofold: first, to reverse the loss of personnel suffered during the 2008 crisis, and second, to align with the OECD’s average for public employment—a level Spain currently falls short of. This will involve rejuvenating and redesigning the workforce.
End of mandatory appointments
Another significant change proposed by Escrivá is the removal of the mandatory prior appointment requirement for accessing public services in person. To implement this change, the ministry will work on amending the administrative procedure law, specifically article 14, which currently allows for mandatory appointments. While prior appointments will still be utilized as an organizational tool, they will no longer be obligatory. The ministry highlights that certain individuals, especially the elderly and vulnerable, will still have the option for in-person assistance, as no substitute can fully replace personal interactions.
The Public Service intends to introduce more flexibility in personnel management, granting managers greater autonomy in designing and organizing their teams. This will involve reducing pre-emptive controls and implementing more post-evaluation assessments.
One of the most significant organizational innovations will be the creation of a cross-functional unit within the administration, comprising an ample number of staff members. This unit will be responsible for addressing external disturbances that require swift and extensive public intervention. The inspiration for this concept comes from the Military Emergency Unit (UME) of the army, which has proven highly effective during the pandemic and the management of European funds.
Escrivá also aims to incorporate practices and customs from the private sector into public administration. A talent recruitment plan will be introduced to make the public sector career path more attractive, based on a new model that considers levels and skills. Furthermore, a statute for public managers, built upon merits, skills, and objectives, will be proposed to ensure effective evaluation.